Processing Time

• • Order Processing: All orders are processed within 1-2 business days after the order is placed, provided that the item is in stock. Orders placed on weekends or holidays will be processed on the next business day..
• • Order Confirmation : After you place an order, you will receive an email confirmation. Once your order has been shipped, you will receive another email containing tracking information.

Shipping Methods

We partner with trusted logistics providers to ensure your order reaches you promptly and safely. Depending on your location and the size of the items, we offer the following shipping methods:

• • Standard Shipping: Delivery within 5 to 7 business days. Available for most products.
• • Express Shipping : Fast-track delivery within 3 business days. Available for most electronic devices and mobile phones.
• • Premium Shipping : For urgent deliveries, we offer expedited services for some products with a delivery time of 2 business days.

For large or bulky items such as home appliances, shipping times may vary depending on the destination and shipping method selected.

Shipping Costs

• • Free Shipping: Enjoy free standard shipping on orders over amount – Rs 30000 and less than 5 KG within our service areas.
• • Shipping Charges : For orders under the free shipping threshold, shipping costs will be calculated at checkout based on the weight, size, and destination of the items.
• • Express and Premium Shipping Fees : If you choose express or premium shipping, the additional shipping fee will be displayed during checkout

Order Tracking

Once your order has been dispatched, you will receive a tracking number and link to track your shipment. You can check the status of your order at any time by using the tracking number provided.

Please note that shipping carriers may experience delays due to unforeseen circumstances such as weather conditions, holidays, or high demand. We will do our best to keep you updated on any significant delays.

Delivery Times

• • Standard Shipping: Typically takes between 5 to 7 business days depending on your location.
• • Express Shipping : Delivered within 3 to 4 business days.
• • Premium Shipping : Usually delivered within 2 to 3 business days (varies based on location).

Please note that delivery times are estimates and may vary depending on factors such as carrier delays, weather conditions, and holidays.

Shipping Restrictions

• • P.O. Box Addresses: Unfortunately, we do not ship to P.O. Box addresses for large or bulky items like home appliances.
• • International Shipping: We offer international shipping to select countries. Shipping rates and delivery times for international orders may vary, and customers are responsible for any import duties or taxes.
• • Restricted Locations : There may be some remote or restricted areas where delivery services are limited or unavailable. If this applies to your location, we will notify you promptly.

Damaged or Lost Items

While we work with reputable shipping carriers to ensure that your order arrives in perfect condition, there may be rare cases where products are damaged or lost in transit.

• • Damaged Items: If you receive a damaged item, please notify us immediately within 7 days of receiving the product. We will work with the carrier to resolve the issue and provide a replacement or refund.
• • Lost Items: In the rare event that your order is lost during shipping, we will work with the carrier to locate your package and arrange a replacement or refund.

Returns and Exchanges

For more information on how to return or exchange a product, please refer to our Return Policy. Our team is available to assist you with any questions you may have.

Contact Us

If you have any questions or need assistance regarding our Refund Policy, feel free to get in touch with us:

• • Email: info@tsatravels.com
• • Phone: 9124586210 .
• • Corporate & Communication Office Address : Building No./Flat No.: Plot No 12/158, Khata no 33/29 Name Of Premises/Building: Side of Jayashree Healthcare Road/Street: Fakir Mohan Nagar Nearby Landmark: Nr Ishaneswara Temple City/Town/Village: Baleswar District: Baleswar State: Odisha PIN Code: 756001

Thank you for choosing Tsatravels We appreciate your trust in us, and we’re committed to providing you with an exceptional shopping experience from start to finish.