Eligibility for Refund

We offer refunds under the following conditions:

• • 1 Defective or Damaged Products: If your product is defective, damaged, or not functioning as expected upon delivery, you are eligible for a refund. Please notify us within 7 days of receiving the product with supporting documentation (e.g., photographs) to assist us in processing your request.
• • 2 Wrong Item Delivered: If the product you receive is different from the one you ordered (e.g., incorrect model, color, or specifications), we will offer a full refund. We kindly ask that you inform us within 7 days of receipt.
• • 3 Product Not as Described: If the product does not match its description on the website (e.g., incorrect features or specifications), you are entitled to a refund. Please contact us within 7 days of receiving the product.
• • 4 Missing Components: If the product is missing key components or accessories, we will either offer a full refund or send the missing parts at your discretion

Non-Refundable Items

Some items are not eligible for a refund, including but not limited to:

• • 1 Used or Opened Items: Electronics, mobile phones, and home appliances that have been used or opened (unless defective) will not be eligible for a refund.
• • 2 Products Personalized or Custom Products : that have been personalized, customized, or made-to-order are not refundable.
• • 3 Consumables: Items like batteries, chargers, and other consumable products are not eligible for a refund once opened.

Refund Process

To initiate a refund request, please follow these steps:

• • 1 Contact Us: Reach out to our Customer Support team at info@tsatravels.com or call us at - 9124586210. Please provide your order number, product details, and the reason for your refund request.
• • 2 Return the Product: Once your refund request is approved, you will need to return the product in its original condition, including packaging and all accessories. Please use a tractable shipping service to return the item to our warehouse at our registered office address mentioned in the website .
• • 3 Inspection and Approval After we receive the returned product, it will be inspected to ensure that it meets the conditions outlined above. If the refund is approved, it will be processed within 7-10 business days.
• • 4. Refund Method: Refunds will be processed to the original payment method used for the purchase. Please note that it may take 5-7 business days for the refunded amount to appear in your account, depending on your payment provider.

Cancellation Policy

If you wish to cancel an order, please contact us as soon as possible. We can only process cancellations before the item has been dispatched. Once the item is shipped, you will need to follow the return and refund process outlined above.

Exchanges

In case you prefer an exchange for the product rather than a refund, we can assist you in returning the product and placing a new order. Exchanges are subject to availability of stock.

Late or Missing Refunds

If you haven’t received your refund within the expected time frame, please first check your bank account or payment provider. If the refund still hasn’t been posted, contact us at [info@tsatravels.com.] so we can assist you further.

Contact Us

If you have any questions or need assistance regarding our Refund Policy, feel free to get in touch with us:

• • Email: info@tsatravels.com.
• • Phone: 9124586210 .
• • Registered Office Address : Building No./Flat No.: Plot No 12/158, Khata no 33/29 Name Of Premises/Building: Side of Jayashree Healthcare Road/Street: Fakir Mohan Nagar Nearby Landmark: Nr Ishaneswara Temple City/Town/Village: Baleswar District: Baleswar State: Odisha PIN Code: 756001

We hope that you enjoy shopping with tsatravels Solutions, and we’re always here to help with any issues you may encounter. Thank you for choosing us as your trusted ecommerce platform!